Privacy policy

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At Layreen Cases, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what your rights are when you shop with us or visit layreen.com.

By using our website, you consent to this Privacy Policy and agree to its terms. If you have additional questions or require more information, please contact us at contact@layreen.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information they share or that we collect on layreen.com. It does not apply to information collected offline or via channels other than this website.

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1. WHO WE ARE
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Layreen Cases is a small, family-run business based in Toronto, Ontario, Canada. We design and hand-print phone cases made to order and ship them directly to customers in Canada, the United States, the United Kingdom, Australia, and select European countries.

Our website (layreen.com) is hosted on Shopify Inc., a Canadian company with servers located in the United States and Canada.

For any privacy-related questions, you can reach us at:
Email: contact@layreen.com
Website: layreen.com

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2. INFORMATION WE COLLECT
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We collect information in the following ways:

Information you provide directly:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely by our payment providers — we never store your full card details)
• Messages or enquiries you send us via our contact form or email
• Custom case designs or artwork you upload
• Any other information you voluntarily share with us

When you register for an account, we may ask for your contact information including your name, address, email address, and telephone number. The reasons why we ask for any specific piece of information will be made clear to you at the point we request it.

Information collected automatically when you visit our site:

• IP address
• Browser type and version
• Internet Service Provider (ISP)
• Device type and operating system
• Pages visited and time spent on each page
• Referring and exit pages
• Date and time stamp of your visit
• Number of clicks

This technical data is collected through log files, cookies, web beacons, and analytics tools. It is used for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information. This data is not linked to any personally identifiable information.

Information from third parties:

• If you interact with us through social media platforms, we may receive information permitted by your privacy settings on those platforms.
• Our payment processors (such as Shopify Payments, PayPal, Afterpay, and others) may share transaction confirmation details with us.
• Our affiliate and ambassador program platform may share information about referrals and program activity.

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3. HOW WE USE YOUR INFORMATION
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We use the information we collect to:

• Provide, operate, and maintain our website
• Process and fulfill your orders
• Send order confirmations, shipping notifications, and tracking updates
• Respond to your questions, comments, or customer service requests
• Process returns, refunds, and warranty claims
• Improve, personalize, and expand our website and product offerings
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Send you marketing emails and promotions (only if you have opted in)
• Communicate with you through our partners for customer service or promotional purposes
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations
• Administer our brand ambassador and affiliate programs

We will never sell your personal information to third parties.

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4. LEGAL BASIS FOR PROCESSING (FOR CUSTOMERS IN THE EEA AND UK)
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If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Contract: Processing is necessary to fulfill your order and provide our services.
• Legitimate interests: We may use your data to improve our services, prevent fraud, and communicate with you about your purchases.
• Consent: Where we send you marketing communications, we do so only with your consent. You may withdraw consent at any time.
• Legal obligation: We may process your data to comply with applicable laws and regulations.

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5. LOG FILES
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Layreen Cases follows a standard procedure of using log files. These files log visitors when they visit our website — this is a standard practice for all hosting companies and forms part of hosting analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring and exit pages, and the number of clicks. This data is not linked to any personally identifiable information. It is used for analyzing trends, administering the site, tracking user movement, and gathering demographic information.

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6. COOKIES AND WEB BEACONS
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Our website uses cookies and web beacons. Cookies are small text files placed on your device when you visit our site. Web beacons are small electronic files that help us count users who have visited certain pages and gather related website statistics.

Cookies are used to store information including your preferences and the pages you have visited. This information is used to optimize your experience by customizing our content based on your browser type and other information.

Types of cookies we use:

• Essential cookies: Required for the website to function properly (e.g., shopping cart, checkout session).
• Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics).
• Marketing cookies: Used to track the effectiveness of advertising campaigns and affiliate referrals.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For detailed information on managing cookies in specific browsers, please refer to your browser's help documentation.

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7. ADVERTISING PARTNERS AND THIRD-PARTY COOKIES
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Some advertisers and partners on our site may use cookies and web beacons. Third-party ad servers or ad networks use technologies such as cookies, JavaScript, or web beacons in their advertisements and links that appear on our site. These are sent directly to your browser, and the providers automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of advertising campaigns and to personalize the advertising content you see.

Layreen Cases has no access to or control over the cookies used by third-party advertisers. We advise you to consult the respective Privacy Policies of these third-party providers for more detailed information.

Google is one of our third-party partners and uses cookies (including DART cookies) to serve ads based on your visits to layreen.com and other websites on the internet. You may opt out of the use of DART cookies by visiting Google's advertising and content network Privacy Policy at:
https://policies.google.com/technologies/ads

Our advertising partners include:
• Google — https://policies.google.com/technologies/ads

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8. HOW WE SHARE YOUR INFORMATION
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We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business:

• Shopify: Our e-commerce platform processes orders, payments, and stores customer data. Shopify's privacy policy applies to data processed through their platform.
• Payment processors: Including Shopify Payments, PayPal, Afterpay, Apple Pay, Google Pay, and others shown at checkout. These providers handle your payment data securely and under their own privacy policies.
• Shipping carriers: We share your name and address with shipping carriers (such as Canada Post, USPS, and others) to fulfill and deliver your order.
• Email marketing platforms: If you subscribe to our emails, your email address may be stored with a third-party email marketing provider.
• Analytics providers: We use tools such as Google Analytics to understand website traffic and user behavior. These tools may collect anonymized data.
• Affiliate and ambassador platforms: If you participate in our affiliate or ambassador programs, relevant data is shared with our program management platform.
• Legal and regulatory authorities: We may disclose your information if required by law, court order, or to protect our legal rights.

All third parties we work with are required to handle your data securely and only for the purposes we specify.

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9. DATA RETENTION
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We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with our legal and tax obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

If you request deletion of your account or data, we will remove your personal information from our active systems, subject to any legal retention requirements.

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10. DATA SECURITY
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We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our site. Payments are processed through secure, PCI-compliant payment providers.

While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

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11. YOUR RIGHTS
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Depending on where you live, you may have the following rights regarding your personal information. If you would like to exercise any of these rights, please contact us at contact@layreen.com. We have one month to respond to your request.

The right to access: You may request copies of the personal data we hold about you. We may charge a small fee for this service.

The right to rectification: You may request that we correct any information you believe is inaccurate, or complete any information you believe is incomplete.

The right to erasure: You may request that we delete your personal data, under certain conditions.

The right to restrict processing: You may request that we limit how we use your data under certain conditions.

The right to data portability: You may request that we transfer your data to another organization or directly to you, under certain conditions.

The right to object: You may object to our processing of your personal data under certain conditions, including for direct marketing purposes.

The right to withdraw consent: Where we rely on your consent to process your data (such as for marketing emails), you may withdraw that consent at any time by clicking "unsubscribe" in any email or contacting us directly.

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12. MARKETING COMMUNICATIONS
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If you subscribe to our email list, we may send you newsletters, promotions, product launches, and other marketing communications. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email, or
• Emailing us directly at contact@layreen.com

We will never send you marketing emails without your consent. Unsubscribing from marketing emails does not affect transactional emails related to your orders.

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13. CHILDREN'S PRIVACY
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One of our priorities is protecting children while they use the internet. We encourage parents and guardians to observe, participate in, and monitor their children's online activity.

Our website is not directed at children under the age of 13. We do not knowingly collect any personally identifiable information from children under 13. If you believe your child has provided personal information on our website, we strongly encourage you to contact us immediately at contact@layreen.com and we will make every effort to promptly remove such information from our records.

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14. INTERNATIONAL DATA TRANSFERS
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We are based in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate (including the United States). By using our website, you consent to this transfer.

We ensure that any international transfers of data are handled in accordance with applicable privacy laws and that appropriate safeguards are in place.

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15. THIRD-PARTY WEBSITES
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Our website may contain links to third-party websites, including our social media pages, affiliate platforms, and external resources. This Privacy Policy applies only to layreen.com. Layreen Cases' Privacy Policy does not apply to other advertisers or websites. We are not responsible for the privacy practices of any third-party sites, and we encourage you to consult their respective Privacy Policies before providing any personal information.

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16. SHOPIFY AND DATA PROCESSING
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Our store is built on Shopify. Shopify collects and processes certain customer data on our behalf as part of providing their e-commerce platform. For more information on how Shopify handles your data, please visit Shopify's Privacy Policy at:
https://www.shopify.com/legal/privacy

If you are a customer of our store, your data is shared with Shopify for the purposes of order processing, payment handling, fraud prevention, and platform analytics.

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17. CCPA PRIVACY RIGHTS (CALIFORNIA RESIDENTS)
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Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request that a business disclose the categories and specific pieces of personal data it has collected about them.
• Request that a business delete any personal data it has collected about them.
• Request that a business that sells personal data not sell their personal data. (Note: Layreen Cases does not sell personal information.)
• Not be discriminated against for exercising any of these rights.

If you would like to exercise any of your CCPA rights, please contact us at contact@layreen.com. We have one month to respond to your request.

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18. GDPR DATA PROTECTION RIGHTS (EEA AND UK RESIDENTS)
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If you are located in the European Economic Area or the United Kingdom, you are entitled to the following data protection rights under the GDPR:

The right to access: You have the right to request copies of your personal data. We may charge a small fee for this service.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.

The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at contact@layreen.com.

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19. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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20. CONTACT US
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If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Layreen Cases
Toronto, Ontario, Canada
Email: contact@layreen.com
Website: layreen.com

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